Refunds & returns
We offer a 14-day return policy to both our retail customers and dropshipping partners. from the day the package is delivered. Returns that are shipped back after the 14-day policy will be rejected and shipped back to the original dispatch address.
Fashdash.com is working closely with Brands Gateway. For defects and wrong shipped items, the customer must contact B2B BrandsGateway by email to firstname.lastname@example.org within 14 days. Such emails should include the date of purchase and photographic evidence. In any such cases, BrandsGateway will provide a return label to you to have the defective/wrong item is shipped back to us.
The cost of return shipment will be borne by the customer and should always be shipped back with an active tracking number. All returns need to be shipped back with UPS, DHL or FedEx. Due to long delivery time we do not accept any local Postal Service.
Any returns that are due with customs charges will be covered by the buyer. Either by invoice or will be deducted from the original refund. When shipped from outside the EU a fixed customs fee of 27 euros will be deducted from the refund. No other customs fees will be charged.
All returns must be in the perfect original condition as the original shipment, along with any original attachments such as tags, box, or dustbag. We have the right to refuse returns if the products have been worn or washed and with a used scent. For declined returns, the order will be shipped to the buyer and any additional shipping charges will be invoiced.
Any agreed refunds will be made by bank transfer or by PayPal within 5 business days of received and approved returns.